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April 13, 2024

Board Whisperers in The Sandbox (Live!)

A web event for IHE Insiders.

By  Rachel Toor

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The Sandbox

Inside Higher Ed Insider
An Illustration of leaders shaking hands in a sandbox.

From Rachel Toor

Okay, okay, I heard you. Enough about basketball already. Fine! Whatever! Be that way!

Trustees: Can't live with 'em; can't off 'em.

By that I mean, of course, get them off the board. 

We know there are good trustees and bad trustees. We also know that a president's or chancellor’s success or failure often hinges on having an excellent working relationship with their governing board. This means forging connections with individual members and with the board as a whole. If wrangling the faculty can be like herding cats, this task may seem more like wrestling alligators.

One current president, who had a (not uniquely) horrible experience with a previous board, said about his current trustees, "They understand the difference between governance (their role) and management (my role). That does not mean none of them ever cross that line, but I feel comfortable pushing back when they do and know the others will back me on that. My previous board did not understand that at all but were sure they did."

This board brings good expertise, fits the institution well, and their identity is not tied to board membership. Also, he said, they give. Generously.

But another president who had a great relationship with the board chair that hired her said everything fell apart when that person left. Chaos (and a job search for her) ensued.

In a lively, informal, and candid chat, Doug will, Sandbox-style, fire questions at two board whisperers for the viewing pleasure of IHE Insiders. The event will take place on Thursday, May 2, from 2:00-3:30pm ET. If you can't watch live (because you're busy doing a job?), this will be available to members on our site. 

But if you know folks who want to ascend to leadership positions, encourage them to watch so they can glean knowledge about the shit-show joys of working with a board. 

Cathy Trower and Peter Eckel will share tips, tricks, and strategies to manage the Lake Wobegon of higher ed, where all the regents—captains of industry and masters of the universe—are above average. Even if their understanding of higher education may be stuck in the days when they were playing frisbee on the campus quad or doing keg stands at frat parties, they will have opinions and ideas ("Fire that pesky faculty!" "No co-ed bathrooms!")

Our guests will address topics like engaging versus managing a board, helping board members translate their expertise to the higher ed environment, and getting the most from trustees. They will respond to (anonymous, off-the-record) questions from the audience. If there's something you particularly want them to address, email me (by now y'all should know I will protect your anonymity). 

A former president suggested we follow this up with an event called, "Who ever thought this was a good way to run a university?" 

----

A retired president who suffers from prosopagnosia (face-blindness) mentioned that the condition, unsurprisingly, made his job a bit harder. He managed by having a super-competent assistant who followed him around and either whispered names to him or rode point and held out her hand to greet alumni and faculty, saying, “Oh look, President. Here’s so and so.”

In the old days, I liked going to conferences because everyone wore name tags, pinned high on their chests. (I learned only recently from a consultant friend that these should be placed on the right side, so when someone shakes your hand their gaze lands naturally on the right spot. Who knew? Where are you supposed to learn this stuff?)

The move toward lanyard nametags makes things easier—and way worse. You’re no longer looking at boobs; now it’s bellies. I’ve followed the lead of my work wife (as usual) and put a knot in the long tie so the tag rests practically under my neck.

If only everyone would just have their name stitched onto their clothing like car mechanics or doctors everything would be easier.

So here we have a current leader who describes the challenges of not recognizing faces.

The writer is a current president

I am not a visual person. This means I don’t always recognize people I have met previously.

Starting my presidency at the beginning of the pandemic meant I had to meet the folks I worked with three times. Once on Zoom, once while masked, and finally, face to face.

At first, I needed to get to know everyone and understand the culture of the college and to find ways to build trust in the two-dimensional world of Zoom. At least on screen everyone had names in their little boxes. This proved helpful.

It was a full year before a majority of folks were back on campus and I got to meet them for the first time in person. The challenge: masks. So, while encountering people in three dimensions offered a fuller picture than the usual neck-up view, I was reintroducing myself to colleagues whom I had come to know well through Zoom. This caused plenty of awkward moments for me and them.

Some colleagues, when I expressed pleasure at meeting them, were quick to remind me we had already met during their department meeting on Zoom and took offense. They seemed not to consider it was during one department meeting almost a year earlier attended by anywhere from 20 to 50 faculty members. I quickly pivoted to saying, “Nice to see you” and leave it to the other person to share if was our first-time meeting.

A year later, we began taking our masks off. Who would have thought how different people look sans mask! I felt like I was meeting people for the first time. Masks definitely “mask” our age.

I can't help but think how convenient it would be if we could all walk around with our names displayed just like they were in those black boxes during Zoom calls. It has now been 3 ½ years and there are people I see frequently, fully recognize and greet as old friends, but I don’t know their name or which department they call home. And there are some people I have not met yet so there are still some moments of stress as I am trying to figure out if I should introduce myself to a colleague or not, so I do wait for them to initiate.

I never want anyone to think I don’t try, or I don’t care about them, but not having the strength of facial recognition is a challenge in a president’s position and more so, going from Zoom to masks to no masks.

Join us on Thursday, May 2, from 2:00-3:30pm ET for The Sandbox (Live!). Cathy Trower and Peter Eckel will share tips, tricks, and strategies for working with and managing boards. Insider members only—just log in and register. Email me (confidential) questions you'd like them to address.

JOIN TODAY

We believe in diversity, equity, and inclusion. We believe in access. We know the field isn’t level but think everyone should get to play—not just those with pedigrees and good breeding but also the scrappier ones who may have had a rougher start in life. This applies to institutions (community colleges as well as research universities), leaders (the Ivy-all-the-ways and those who came from less “traditional” backgrounds), and animal companions (we're not speciest).

dl
Do you recognize this face?

The Sandbox

Words That Wound

May 18, 2024

Experts on Boards—Oh Boy!

May 11, 2024

Narrow Views at the Paper of Record

May 4, 2024

If You Build It, They WIll Come

April 27, 2024

On the Road (or Up in the Air)

April 20, 2024
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